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How long will I have to wait for
the survey to be carried out? We try to do the
survey with in a week of initial contact at a time
convenient to the client.
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Once the survey has been carried
out, what is the next step? Our engineer will inform
the stairlift administrator if there is a suitable
re-furbished stairlift in stock. If there is, the
administrator will contact the client by
letter/telephone to inform of prices and how much of a
non-refundable deposit is required.
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What happens if you do not have a
suitable re-furbished stairlift in stock? There is
the option to purchase a new model at a slightly higher
price. Again the administrator will write to the client
explaining the costs and the amount of non-refundable
deposit required.
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How long will I have to wait from
paying my deposit to the stairlift being installed?
If you are having a re-furbished stairlift, we try to
get the installation arranged as quickly as possible and
aim to have the stairlift installed with in 7-10 working
days. If you are having a new model, we have to order
the stairlift and wait for it to arrive. This usually
takes around 5 days and we book the installation around
the delivery time. We aim to have the starlit fitted
with in 10-14 working days
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Are there any hidden extras that I
should be aware of? No, there are certain options
available to you, such as purchasing a 6 monthly service
option, an annual service option or an extra 9 month
warranty (re-furbished stairlifts only). The prices and
terms of these options can be found in the information
leaflet, which is sent to the client on their initial
enquiry.
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Do either of the stairlifts come
with a warranty? Yes, the re-furbished stairlifts
come with a 3 month warranty, there is an option to
purchase a further 9 month warranty, and the new
stairlifts come with a one year warranty.
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Are there any reasons why I might
not be suitable to have a stairlift fitted in my
property? We do not always have suitable stairlifts
in stock and all stairlifts have a weight limit on them.
The Minivator 950 has a limit of 19 stone and some of
the re-furbished ones have the slightly higher weight
limit of 21 stone.
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What happens when I no longer
require the stairlift? We will happily remove the
stairlift for you.